FAQ

1. What are your hangers made of?

Our hangers are crafted from solid wood with a smooth lacquered finish, available in black, white, natural, grey, and blue. Each hanger features a 360° swivel hook in polished chrome-plated steel. They are built to last and designed to keep your garments in perfect shape.

2. What types of clothing are these hangers suitable for?

Our suit hangers are ideal for jackets, blazers, coats, and trousers. The broad, contoured shoulders are specifically designed to maintain the structure of tailored and heavier garments, preventing shoulder dimples and fabric distortion over time.

3. How many hangers come in a set?

Each set contains 5 hangers. Whether you're refreshing a section of your wardrobe or outfitting an entire rail, our sets give you a clean, coordinated look straight out of the box.

4. Do you offer free shipping?

Yes — we offer free shipping on all UK orders, with no minimum purchase required. Orders are processed within 2–3 business days, with an estimated total delivery time of 6–13 business days. For full details, visit our Shipping Policy page.

5. How do I care for my hangers?

To keep your hangers looking their best, simply wipe them clean with a dry or lightly damp cloth. Avoid abrasive cleaners or solvents, as these can damage the lacquered finish. Keep them away from direct moisture and store them in a dry, well-ventilated wardrobe.

6. Can I return my order if I'm not satisfied?

Absolutely. We offer a 30-day return policy from the date of delivery. Items must be unused and returned in their original packaging. To initiate a return, simply email us at info@atelieroshea.com and we'll take care of the rest. For full details, visit our Return & Refund Policy page.

7. How long does it take to receive my refund?

Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund to your account.

8. Do you ship outside the United Kingdom?

At this time, we ship exclusively within the United Kingdom. We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. We're working on expanding our reach in the future — stay tuned.

9. What should I do if my order arrives damaged?

We're sorry to hear that. Please inspect your order upon arrival and contact us immediately at info@atelieroshea.com with a photo of the damage. We'll investigate the issue and make it right as quickly as possible.

10. How can I contact Atelier O'Shea?

Our customer care team is available Monday to Friday, 09:00–17:00 GMT. You can reach us by email at info@atelieroshea.com and we aim to respond within 24 hours. You can also visit our Contact Us page for more options.