We love hearing from our customers.
Got a question about an order, need a hand picking the right piece, or just fancy saying hello? Our team is on hand to keep your experience with us smooth and enjoyable from start to finish.
At Atelier O'Shea, great service matters to us just as much as great style. We read every message carefully and typically get back to you within 24 hours.
How to Reach Us
Email: support@atelieroshea.com
Phone: +44 800 652 9134
Support Hours: Monday–Friday, 9:00 am – 6:00 pm (UK time)
We're closed over the weekend, so messages sent on Saturday or Sunday will be picked up the next working day.
Company Details
Trading As: Atelier O'Shea
Registered Company: ZS ECOM LTD
Company Number: 17095015
Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Website: atelieroshea.com
What We Can Help With
Before You Reach Out
Got a question about an existing order? Pop your order number in your message so we can look into it straight away.
We're a small, dedicated team who care deeply about timeless design and genuinely good service. From your first message to the moment your order arrives, we want the whole experience to feel personal.
Thanks for getting in touch — we'll be in contact soon.
The Atelier O'Shea Team
You can track your order by clicking on the link provided in your shipping confirmation email. Have your tracking number handy? Click here to track your order directly.
Yes. Each product page includes a detailed size chart. Still unsure? Feel free to reach out, we’re happy to help
We offer a 30-day return policy — you have 30 days from the date you receive your item to request a return.
Before sending anything back, please email support@atelieroshea.com with your order number. Our team will get back to you with the return instructions and address.
Customers are responsible for return postage and any customs charges, unless the item arrived damaged or incorrect — in which case, we'll cover the return costs.
Once your return has been received and inspected, your refund will be processed within 10 working days to your original payment method.
For the full details, see our Return & Refund Policy.
Received a damaged item? Please get in touch within 7 days of delivery by emailing support@atelieroshea.com with:
– Your order number
– A few clear photos showing the damage
– A brief note describing what happened
We'll sort it out for you as quickly as we can. Thank you for shopping with Atelier O'Shea — we want every experience with us to be a good one.
Yes — we currently only deliver within the U.K.
Here's what to expect:
You can find further details in our Delivery Policy.
We accept all major debit and credit cards, along with Shop Pay, Apple Pay and Google Pay. You'll see the full range of payment options available to you at checkout.
Orders can be cancelled within 24 hours of placing them, as long as they haven't been dispatched yet. Just email support@atelieroshea.com with your order number. Once an order has shipped, we're no longer able to cancel it — but you're always welcome to return the item once it arrives.
Still haven't found what you're looking for? Our customer service team is happy to help.
Get in touch:
👉 Contact Us
👉 Email: support@atelieroshea.com
👉 Tel.: +44 800 652 9134
We aim to respond to all enquiries within 24 hours (Monday to Friday).
If the size isn't quite right, just get in touch with our customer service team and we'll sort it out for you.
👉 Contact Us
👉 Email: support@atelieroshea.com
Doorstep delivery in the United Kingdom for free with Track & Trace
Our team is always here to assist you,
available Monday to Friday, 9:00 AM – 6:00 PM (GMT)
You can return your order within 30 days of delivery for a quick and easy refund.
Secure payments with every major card - Visa, Mastercard, Amex & more.